Summer Internship 2023 - IT

William Fry is one of Ireland’s premier law firms, celebrating 175 years of history with a long-standing reputation for excellent client service. William Fry's people are widely recognised as leaders in their areas of expertise, and the firm is renowned for the strength and depth of its client relationships. Our clients include leading Irish companies in all major sectors of the economy, government departments and agencies, and household names in the FTSE 100 and Fortune 500.

We have over 460 people working in Dublin, Cork, London, New York, and San Francisco, as well as a partnership with Tughans, Northern Ireland's largest commercial law firm.  

William Fry provides an exciting, challenging environment that seeks to continually develop its people to fulfil their potential.

The IT department is made up of Application, Infrastructure and Security specialists that cover a broad range of technologies. The helpdesk provides front line support to everyone in the firm.  

Our 5-week in person paid internship will equip you with professional skills and experience to increase your employability. For the duration of your internship, you will be working with the IT department and assigned to a buddy and supervisor to ensure you are fully supported. You will be fully immersed in department work while receiving formal training and mentoring, to empower you to get the most from the opportunity. The internship will provide opportunities to get involved in CSR activities, network with our people across the firm, and socialise with your fellow interns.

Responsibilities include:

• Providing 1st level technical & system support to the business
• Providing IT assistance to our 2^nd and 3^rd Level IT support team
• Logging support tickets and monitoring SLAs using our helpdesk management system
• Liaising with other Departments to carry out tasks, such as desk/office moves, training and offsite user support
• Troubleshooting user issues and helping with their queries
  • Setting up PCs or Laptops for new Users
  • Providing Audio Visual support in the meeting room areas
  • Providing Audio and Video Conferencing Support
  • Providing general business application support (Document Management, Citrix, Email etc)
    • Fixing hardware issues with PCs, Laptops or Printers
    • Monitoring IT Environment using tools which provide real time reporting and dashboards
    • Participating in IT projects as and when required

Skills required:

• Penultimate/final year student or recent graduate of an IT degree
• Must be tech savvy' with good troubleshooting skills
• Strong ability to work well under pressure
• Excellent time management skills and ability to work efficiently
• Excellent team skills with a willingness to learn new technologies
• A degree of flexibility with regards to ad-hoc duties and working hours
• Excellent communication & interpersonal skills